PRIVACY NOTICE

Konami Digital Entertainment Co., Ltd. (“Konami”) is a company based in 9-7-2, Akasaka, Minato-ku, Tokyo, 107-8324 Japan. Konami is a subsidiary of Konami Holdings Corporation, the parent company of the Konami Group, on behalf of whose companies this privacy notice is issued.

Konami and the Konami Group companies offer you customer support services. The way in which we use your personal data when you use our services is very important for us. The Konami Group companies use your data as described below.

We process this personal data in accordance with the applicable EU and Member State regulations on data protection in particular, the General Data Protection Regulation No 2016/679 (the “GDPR”).

We may change, add to, or delete any part of this privacy notice from time to time. You can obtain the latest version of this privacy notice from [https://legal.konami.com/games/cs/en/].

1.Our use of personal data

We collect and use your personal data in order to provide you with our customer support services that you requested, including

  1. providing customer support to Konami’s service users;
  2. contacting with you after investigation of the case when further research inside Konami is required;
  3. improving Konami’s service quality;
  4. responding to your inquiries or requests to Konami’s Data Protection Officer.

Konami and the Konami Group companies process your data in its own interest as well as for your interest, so it provides and you receive the online services that you have requested and you expect from us (Article 6(1)(f) GDPR). Sometimes, we may need your consent in order to process certain of your personal data (Article 6(1)(a) GDPR). When this is the case, you may give your consent freely, chose not to submit such data or change your mind at any time, but until then we use the data for the purposes which we explained above. Furthermore, in case certain data is necessary for providing the services and you chose not to submit it, we may not be able to begin or continue to provide such services to you.

Konami retains your personal data for the period of 27 months after the end of the communication and as long as necessary for essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

If you want to obtain more detailed information regarding what kind of your personal information and data is processed we may process when you use Konami’s customer support, click here.

Below are examples of personal data that we collect when you use Konami’s customer support.

Purpose Types of Personal Data Lawful Basis
To provide customer supports to Konami's product and service users. Contact information(e.g. e-mail address, name) Service data (e.g. Game title, Service name) Device information (e.g. Browser, OS, User Agent, Timezone)
Network information (e.g. Provider, Type of the network, Type of Router) Play data (e.g. User ID, Player name, Platform, Product Name, Country/Region, Play history data)
Charging information, Information for Account recovery, Account Linking Information, Date of incident, Content of Inquiry
Legitimate interest
To contact with you after investigation of the case when further research inside Konami is required. Legitimate interest
To improve Konami's service quality Edition, Timezone, Player name, Product name, type of inquiries, Content of Inquiry Legitimate interest
To respond to your inquiries or requests to Konami’s Data Protection Officer. Contact Information, Content of inquiry / request Legitimate interest

Konami and the Konami Group companies process your data in its own interest as well as for your interest, so it provides and you receive the online services that you have requested and you expect from us.

Konami retains your personal data for the period of 27 months after the end of the communication and as long as necessary for essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

In certain situations, we might need your approval to collect your personal data. In these cases, you can always tell us that you do not want us to have your personal data. Then we will erase your personal data, but until then we use the data for the purposes which we explained above.

2.Our sharing of your personal data with other companies

We may share your personal data with other companies as a result of the sale of the company or business that offers the Konami games to another company, or in cases where Konami has to disclose the personal data by law or by order of an authority (e.g., a judge or court).

We may also share personal data with other companies for different reasons, e.g.: (1) to ensure that you respect our terms of offer of the Konami games; and (2) to protect the Konami Group business.

Konami shares personal data with other companies of the Konami Group (e.g., Konami Digital Entertainment Co. Ltd. (including Japan and its affiliates in Europe and in the United States of America), Konami Business Experts Co., Ltd. (Japan), Internet Revolution, Inc. (Japan), and specifically, those listed in https://www.konami.com/corporate/en/subsidiaries/). In these cases, the Konami Group companies that receive your personal data will use the data in accordance with this privacy notice and their privacy policy.

Konami and the Konami Group companies may also provide personal data to service providers (e.g., servers that store data), and Konami’s processors for providing the customer support services, such as the companies listed here).

In any case, we have appropriate safeguards in place to ensure the security and confidentiality of your personal data.

<List of Service Providers / Processors>

salesforce.com Co., Ltd. (Japan)
TerraSky Co., Ltd. (Japan)
transcosmos inc. (Japan, Hungary)
Keywords International Co., Ltd. (Japan, Philippines, Canada)

ModSquad Inc. (United States of America, EEA)
Zendesk Inc.(United States of America, EEA)

3.Transfers of data to other countries

As indicated above, Konami and the Konami Group companies may send your personal data to other companies outside your country. In particular, if you live in the European Economic Area (EEA), your personal data may be transferred to companies located outside the EEA. When this is the case, the Konami Group companies have adopted and implemented Standard Contractual Clauses to oblige the company that receives your data to use it fairly and legally. A copy of the safeguards can be provided to you at your request.

4.Your rights and requests to Konami

You have the following rights that you can use with Konami or the Konami Group companies.

  1. Access to personal data: You have the right to access your personal data that Konami Group is using.
  2. Correction or deletion of personal data: You have the right ask the Konami Group to correct or complete your personal data if it is wrong or incomplete. You may also have the right to ask the Konami Group to delete your personal data, when certain conditions apply.
  3. Restriction on processing of personal data: You may have the right to ask the Konami Group to restrict the use of your personal data, when certain conditions apply.
  4. Object to processing of personal data: You may have the right to object to the use of your personal data by the Konami Group, when certain conditions apply.
  5. Portability of personal data: You may have the right to receive your personal data in a structured and commonly used format so you can use this data with another company, when certain conditions apply.

Furthermore, when your personal data is sent by the Konami Group from the EEA to a country outside the EEA, you can request from us a copy of the Standard Contracts that we have used to send your data.

You can use these rights by contacting us at:
privacynotice@faq.konami.com

To communicate with our Data Protection Officer, please email
dpo-team@konami.com

If you believe we have misused your data or violated any data protection regulations, you may file a complaint with a Data Protection Authority, for example, the Authority of your place of residence within the EEA.